FAQ's

International Orders & Customs

All international orders are final once placed. Cancellations and refunds are not available after purchase. Each print is made to order by hand and shipped with great care.

Please note that any import duties, customs charges, or local taxes are the responsibility of the recipient. These fees vary by country and are not included in the purchase price. We recommend checking with your local customs office for details before ordering.

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Are the prints archival?

My fine art prints are designed to last, and are only printed on the finest archival fine art papers using processes that maintain the details of my work. You will not be disappointed, the print is breathtaking and holds the highest details that are contained in the image.

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How long will my print take to arrive?

You will receive tracking information the moment your order is dispatched. All purchases are sent via tracked & insured shipping services.

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What are the dispatch policies?

For the UK, EU, and the rest of the world (ROW), items up to 42cm on the long edge (A3 size) are sent flat in an envelope, while anything larger is shipped rolled in a tube. For the US, anything larger than 12"x16" will be sent in a tube. This policy helps ensure that items are shipped in the most appropriate and safe manner based on their size and destination.

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What happens if my print arrives and has been damaged in the post?

If a print gets damaged in transit we will replace it. We will ask for some images or video of the damage so we can supply this to the shipping service to cover the insurance.

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Why do UK customers pay tax on their purchase at checkout?

James Cook Artwork is a private limited company. Therefore, we are required to charge 20% VAT at Checkout to UK customers.

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Will I need to pay customs fees?

All unframed and framed print orders are not affected by the recent postal changes in the USA and continue to ship tariff-free and without disruption.
There are no customs fees for orders delivered to the UK, EU, or USA.

For some other international destinations, there is a small chance that local customs fees or import taxes may apply. For full details, please refer to your country’s customs guidelines here.

The only exception to the above is for 'Floating Frame' (very limited edition of 5) prints. These frames are handmade in the UK, and non-UK customers may be required to pay local import taxes upon delivery due to the nature and value of the frame.

All other framed prints remain tariff-free and import-tax-free internationally.

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Are the prints exempt from US tariffs?

My prints are exempt from the all US tariffs that have recently come into effect.

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What's the policy on return?

My work is made to order, so we cannot accept returns. However if your print is damaged in transit, or in the very unlikely event that it arrives with a defect, we will replace it.

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Is the artwork hand-signed by the artist?

All the originals and select pieces of prints bear James's personal hand-signature, while others feature a digital
signature. This includes limited edition and non-limited edition prints.

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Do you have any originals available?

As of 1st January 2025, James is currently working on a new series of original drawings. James has a free newsletter notifying friends and clients of his latest original works and upcoming print releases. You can sign up via the Newsletter page on the website.

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Does James allow visits to his London studio?

Unfortunately, James is particularly busy with creating new artworks for the 2025 year. At this point in time, he does not permit studio visits. Please follow his Instagram account for future posts of events and open days for the studio.

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Does James work on commercial projects?

Yes, James has worked with many commercial clients. Disney, Universal Pictures, Apple TV and Foot Locker are to name a few. A portfolio of his recent work can be found here: https://jamescookartwork.com/commercial-enquiries/

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How do I contact James for a Commercial or Press Enquiry?

The artist is self-represented. Please contact James directly via email jamescookartwork@gmail.com or telephone

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Can I make changes to my order after purchasing?

No, orders cannot be changed once they are placed. Please double check before completing your order that

  • Your shipping and billing addresses are correct, as these cannot be updated afterwards.
  • You have selected the exact print you want, since the print cannot be changed once processed.
  • You have chosen the correct version framed or unframed, as this cannot be altered after purchase.

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Privacy Policy. International Orders & Customs

All international orders are final once placed. Cancellations and refunds are not available after purchase. Each print is made to order by hand and shipped with great care.

Please note that any import duties, customs charges, or local taxes are the responsibility of the recipient. These fees vary by country and are not included in the purchase price. We recommend checking with your local customs office for details before ordering.